Praca: Contact Center Advisor - German speaking 24/7

About us and our team:

Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments because we see it as the foundation for growth and progress both in commerce and society. 

In ISO (Issuer Solution Operations) Contact Center our contribution is to serve our customers’ banks and cardholders 365/24/7. We are keen to perform with great quality and with high efficiency via phone. We offer you interesting and challenging tasks in an international environment. We give you the opportunity to use your customer service skills and expertise on the job - to show quality in the customer journey. 

About your future role:

You contribute with skills, ambitions, and that little personal twist that makes us succeed 

It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference in delivering positively in this role. Especially the little twists we all have that make our personalities instead of just a person. 

Your professional qualifications include: 

• Experience in customer service 
• Good communication skills in German and English both verbal and written. 
• Relevant education and experience in the payment industry and contact centre environment are seen as benefit
  

Besides that little twist in your personality that makes you, we are looking for a colleague who is:

• Positive and cooperative with a team attitude 
• Ability to work different shifts (24/7), especially evenings and weekends 
• Ability to work in time-sensitive situations and organize priorities 
• Finds working via phone comfortable 
• A positive mindset to change 
• Development and curious-oriented mindset 
• Skills and will to find new ways to work
  

• An opportunity in a valued fin-tech company in an interesting and always expanding market 
• Appropriate training and support with high-quality standards 
• Competitive salary with a good shift allowance 
• Awesome colleagues and great team spirit with a positive and professional mindset 
• Interesting and versatile inbound customer cases  
• Opportunity for interesting career and growth path internally