Develop an in-depth knowledge of our client’s platform.
Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints engage using established processes.
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all customers.
Document troubleshooting and problem resolution steps.
Our requirements:
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users.
Fluency in German (C1 level) and communicative knowledge of English (B2 level)
Self-motivated, eager to learn and thrive in a collaborative environment.
Capable of adapting quickly to changing priorities.
Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
What we offer:
Full-time employment contract or civil contract with flexible working hours – the choice is yours!
Dive into our comprehensive paid training program and emerge as a customer support legend!
Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
Embrace the freedom of work with no dress code – pyjamas, anyone?
Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!
Develop an in-depth knowledge of our client’s platform. Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone....
Obsługa klientów znanych linii lotniczych - połączenia przychodzące (branża turystyczna) Wprowadzanie danych do systemu Znajomość języka niemieckiego B2/C1 Otwartość w relacjach z...
Provide assistance via telephone, e-mail, chat and social media regarding the platform Listen carefully and understand customer needs Building a good relationship with the customer Participate in...
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions,...
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions,...
Jeśli jesteś zmotywowany do poszerzania horyzontów biznesowych oraz tworzenia trwałych relacji z klientami, to ta oferta jest dla Ciebie! Twoje najważniejsze zadania: Poszerzanie grona...
Jakie zadania na Ciebie czekają? sprzedaż produktów i usług w swoim sektorze, biorąc pod uwagę indywidualne potrzeby klientów; realizacja i monitorowanie procesów zamówień klientów; dbanie...
Do Twoich zadań należeć będzie: obsługa Klienta, aktywna sprzedaż naszych produktów, dbanie o ekspozycję towaru, budowanie pozytywnego wizerunku marki. Dołącz do nas jeśli: łatwo...
Opis stanowiska: Odpowiedzialność za budowanie i utrzymywanie dobrych relacji z Klientami firmy. Obsługa zamówień Klientów - potwierdzanie terminu realizacji dostaw Klientom, negocjowanie...
Opis stanowiska: Odpowiedzialność za budowanie i utrzymywanie dobrych relacji z Klientami firmy. Obsługa zamówień Klientów - potwierdzanie terminu realizacji dostaw Klientom, negocjowanie...
Najnowsze komentarze