Praca: Junior Members Support Agent with German or French

Our dedicated Members Service & Operations team in Gdańsk was established two years ago to strengthen support for our farmer owners. As a Junior Member Support Agent, you will provide timely and effective front-line and operational support to over 8,000 farmers in 7 European countries.

Administrative and Process Support:

• Assist teams with farmer contact, CRM updates, documentation, and master data management.
• Work with IT and other departments to improve systems and workflows.

Relationship Building:

• Build strong relationships with farmers by providing daily support.
• Handle inquiries proactively, ensuring high-quality and timely service.

Sustainability Support:

• Support quality assurance programs promoting sustainable farming.
• Contribute to initiatives encouraging responsible practices.

Knowledge Resource Creation:

• Develop a knowledge base and "how-to" guides for farmers and teams.

Ad Hoc Support and Development:

• Manage daily ad hoc tasks and take part in cross-functional projects, growing your skills and responsibilities over time.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

• Fluent in German or French (at least B2) with excellent communication skills.
• Fluent in English (minimum B2/C1).
• Hold at least a bachelor’s degree in a relevant field.
• Organized and detail-oriented, with strong self-motivation and the ability to manage complexity and prioritize tasks effectively.
• Customer-focused, with a positive, can-do attitude when supporting farmers and handling inquiries.
• Adaptable communicator, able to tailor communication style to different audiences.
• Proactive problem solver, eager to suggest and implement process improvements.
• Experience with documentation is a plus.
• Background in customer service is a strong advantage.
• Familiarity with Salesforce is an additional asset.

• International operating environment.
• Medical care & life insurance.
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Scandinavian working style & no dress code. 
• Trainings with experts & professional induction & development programs.
• Financial support of your education.
• Relocation package.
• Referral program for employees.
• Employee Assistance Program (legal, psychologi-cal, health, financial consulting, etc. ).
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
• Flexible working time and home office work possibility depending on business needs.
• Additional holiday depending on length of employment (up to 4 days).
• Fully paid 30 min. break. 

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks). 
• Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots 
• Chill-out rooms with X-box, pool table, board games and football table.